【 Frequently Asked Questions 】

1. What is the minimum order quantity (Logo/ color/style) of the wine pourer?
Answer: The specific number is determined according to different styles, generally 1000, the first order supports small batch trial production! 

2, What kind of material can the wine pour be made of?
A: You can choose ABS, stainless steel, aluminum alloy and other materials, you can also adjust the material according to the requirements.

3. What is the delivery date of the customized Logo for the wine pouring machine?

Answer: If the customization is less than 5000, the production cycle is about:

Radium carving: 3-7 days

Screen printing: 5-9 days

4. How to customize the Logo?

- Provide Logo documentation (AI documentation or CDR format)

- Choose the Logo production process (can choose radium carving, screen printing, labeling or other processes)

- Design effect drawing (by our company design Logo into the product effect drawing)

- Confirm details (adjust logo location, size and other details)

- Product production (samples will be sent to you for confirmation before entering mass production, postage payable)

5, return and exchange related instructions:

(1) In the case of secondary sales, from the date of receipt of the goods within 7 days, there is no reason to return the goods, please be sure to return together with the original packaging box, so as to avoid damage on the way.
(2) Non-quality problems of the return of goods, return freight borne by the customer.
(3) If there are invoices and gifts, please return them together, if there is any loss, it will be deducted at the market price.
(4) The cost of logistics change caused by the customer's own reasons (address, telephone error, rejection, etc.) will be borne by the customer.

6. About the invoice:

If you need to issue an invoice, please contact online customer service when placing an order, the invoice information required is as follows:

(1) Electronic invoice: company title + tax ID + receiving email address
(2) VAT special invoice: company title + tax number + bank information + company address + contact phone number